Who we are

Our website address is: https://www.createdbyparents.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website places cookies (text files) on your computer. The cookies contain an ID number which is used to uniquely identify your browser and track each site you visit that has Google Analytics enabled.

We use the information provided by cookies to determine the number of people visiting our site. It also helps us to better understand how people find and use our website. With this information we can continually improve our website and service.

Our cookies are operated by Google Analytics and store the following data:

• time of visit, pages visited, and time spent on each page of the website
• interactions with site-specific widgets
• referring site details (such as the URL a user came through to arrive at the website)
• type of web browser
• type of operating system (OS)
• flash version, JavaScript support, screen resolution, and screen colour processing ability
• network location and IP address
• document downloads
• clicks on links leading to external websites
• errors when users fill out forms
• clicks on videos
• ‘scroll depth’ (how far you scroll up or down on a page).

If you already have Google Analytics cookies, they will be updated with the latest information about your visit to our website. We cannot access these cookies and are not the data controller for information held by Google Analytics.

Your consent is generally required for cookies to be placed on your computer and for the use and storage of personal information relating to you provided by the cookies. You may withdraw your consent at any time by updating your cookie settings. Where consent is not needed for cookies to be placed on your computer (for example, where a cookie is needed for the operation of our website or for the provision of a service to you), the use and storage of any personal information provided by the cookies will be based on legitimate interests. The legitimate interests we are pursuing are the operation of our website and promotion of our business.

Who we share your data with

We do not trade personal information for commercial purposes. We do share personal information with our subsidiary and associated companies with whom we work closely. Other than to them, we will only disclose personal information to third parties for marketing purposes if:

• required or authorised by law
• necessary to arrange attendance at an event
• we have your specific consent

We do not intend to transfer any personal information used or stored for marketing processes outside of the EU.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Our use and storage of your personal information for keeping you up to date is however based on your consent. This means that you will only receive information by post and/or email that you have asked to receive. You can withdraw your consent or change your preferences at any time, by telephoning us on 01522 246 454 clicking ‘unsubscribe’ on any of our emails, by writing to us by post to Marketing Compliance Team, PO Box 4412, Wells, Somerset, BA5 9AH or by emailing us at contactus@homefromhomecare.com.

If you unsubscribe from our emails or withdraw your consent for us to contact you, we will nonetheless store your information for a period of two years to ensure that you no longer receive emails from us. More information about how long we store information is available in our retention policy.

Complaints

If you have any cause for concern about our handling of personal information, please contact us using the details below.

If we are unable to resolve your concerns about our handling of personal information, you have the right to complain to the Information Commissioner’s Office.

Contact details

Please read this notice carefully and contact us if you have any queries by emailing us at compliance@homefromhomecare.com

Or  by writing to:
Marketing Compliance Team, PO Box 4412, Wells, Somerset, BA5 9AH.

Or by telephone to:

01522 246 454

This privacy notice may change from time to time so we recommend that you review it periodically. This version of the privacy notice was last updated on 23 May 2018.